ABOUT US
At sjcunlimitedoutdoors.com our mission is to supply you, our customers with the best Outdoor Products on the market, at the cheapest prices possible. We strive to maintain the quickest and most cost effective delivery supported by the best customer service possible.
Here at SJC Unlimited Outdoor Supply, we ourselves love the outdoors and use these supplies. We understand the need for reliable quality products that are cost efficient. It is our goal to become your number one outfitter for all of your outdoor products and accessories. We aim to satisfy you completely with our products and customer service, where you are not only satisfied but willing and excited to recommend us to your friends and family.
We are more than happy to answer any questions you may have and will reply to your questions promptly. It is our mission to gain your trust and make you a return customer.
Check back to sjcunlimitedoutdoors.com often for specials!!!
PRIVACY POLICY
Our Commitment To Privacy
Your right to privacy is very important. SJC Unlimited Outdoor Supply recognizes that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That’s why we have put a policy in place to protect your personal information.
The Information We Collect
In general, when you visit our web site and access information you remain anonymous. However, we collect personal information for two reasons:
1. Ordering Products
When ordering a product from SJC Unlimited Outdoor Supply, we request shipping information, such as your name, street address, email address, and telephone number. This information will remain confidential and will only be used to ship you your product. We also request billing information, however you may choose whether to submit your billing information (credit card number, etc.) over the Internet. If you choose not to submit billing information online you may submit credit card information via postal mail or a personal check via postal mail. However, this process may take longer to receive your product(s). Your billing information will remain confidential and will only be used to process your request.
2. Submitting Feedback
If you have a question or concern, you may submit feedback via our Contact Us page. We request your name and email address in order to respond to your comments. This information will not be shared with third parties or used for other purposes.
Frequently Asked Questions
Do You Charge Tax?
Yes, However; we only charge tax if you are purchasing from the State of Arizona. This is done to meet the laws of the Internal Revenue Service.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and contact SJC Unlimited Outdoor Supply to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (7) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund will be charged a 15% restocking fee, $3.00 minimum.
-All returns must be prepaid;
No COD’s accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department. If merchandise you receive is defective, see the manufacturer warranty list for return instructions.
I would like to return an unwanted item. What do I do?
For a more prompt exchange/refund, please keep your invoice and contact SJC Unlimited Outdoor Supply to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (7) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund will be charged a 15% restocking fee, $3.00 minimum.
-All returns must be prepaid;
No COD’s accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department. If merchandise you receive is defective, see the manufacturer warranty list for return instructions.
I placed an order, but was shipped the incorrect item. What do I do?
Contact SJC Unlimited Outdoor Supply, and we will arrange the return of the incorrect item. Include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight. This will be done at our discretion. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, we will ship out the correct item.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Include the Return Freight Receipt
- Note the Return Authorization number on the outside of the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
SJC Unlimited Outdoor Supply will not accept merchandise damaged in transit. All claims must be filed with the carrier.
My order appears to be lost in transit. What should I do?
You should contact SJC Unlimited Outdoor Supply, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.
I received a defective item. What should I do?
If the product is defective, then see manufacturer warranty list for return instructions.
I have not received my product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be cancelled. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, you will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Does SJC Unlimited Outdoor Supply issue Call Tags?
Call tags will not be issued for any reason. We will credit you for the freight if the error is SJC Unlimited Outdoor Supply. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is an address correction and why am I being charged for it?
Occasionally, SJC Unlimited Outdoor Supply will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages),if the address given by you the customer is not exactly correct. This amount will be billed to you as needed.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to SJC Unlimited Outdoor Supply.
Examples of new, unopened products:
- An item must still be in its original package
- An item that still has the tags attached and/or has not been used.
Examples of products that SJC Unlimited Outdoor Supply will refuse:
- A tent that has been used outdoors
- Any item not returned in original packaging and/or shows signs of use
- Any bubble-packed item that has been opened.
Refused items will be shipped directly back to you, and will not be credited. You will also be responsible for the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return from SJC Unlimited Outdoor Supply.
How does SJC Unlimited Outdoor Supply handle Back Orders?
About 95% of backorders are due to manufacturer supply constraints.
SJC Unlimited Outdoor Supply does accept back orders and will get them fulfilled as soon as possible when they should happen to occur.
If the order is partially back ordered, SJC Unlimited Outdoor Supply will make a judgment to determine if the order can be shipped in two segments. The initial shipping charge will be paid by the consumer and the back ordered items will be paid by SJC Unlimited Outdoor Supply.
For Customer Service
or you may reach us by writing to
SJC Unlimited Outdoor Supply
1711 Stockton Hill Rd. 225
Kingman, AZ 86401
